Find your direction to our service center.
Monday to Saturday: 11am - 2pm, 4pm - 8pm
Closed on Sundays and Public Holidays
Service Warranty Policy
RealmeSingapore is an authorised distributor of Realme. All Realme products sold are 100% authentic and valid for local warranty.
Return and Refund Policy
We support a 15-day return/refund policy.
Realme Warranty Policy
This warranty policy applies only to Realme devices sold in Singapore. In the event that performance failure occurs from normal use during warranty period, RealmeSingapore will provide maintenance services free of charge.
The warranty period for Realme products are as follows:
1. Realme Smartphones are covered for a warranty period of 24 months.
2. Realme Tablets are covered for a warranty period of 12 months.
3. Realme Wearables such as Watches are covered for a warranty period of 12 months.
4. Realme Wireless Audio devices are covered for a warranty period of 12 months.
In-Warranty Instructions and Principles
The following conditions are required in order to enjoy valid warranty:
1. A valid warranty card and original invoice(s) or receipt(s) or any valid proof of purchase are required to ensure the basic guarantee of your rights, please ensure to keep them safe.
2. Products purchased overseas do not enjoy warranty services in our service center. If you must pay for maintenance, take into consideration material costs and please make an appointment with our Service Center in advance.
3. All replaced parts are owned by Realme.
Instruction for Out of Warranty
This warranty does not cover man-made damage nor any of the following conditions; however, paid repair services are available:
1. Beyond the warranty period
2. Non-Realme official warranty commitments, such as verbal commitments by dealers;
3. Product natural wear and tear (for example: casing, buttons, display, accessories, etc.);
4. Disassembly, self-repair, modification, rooting and other human behavior that causes damage.
In Warranty Quality Commitment
1. All replacement parts and accessories are brand new.
2. For Realme smartphones, replacement parts can enjoy the original remaining warranty period.
3. If paid repaired parts returns with fault, new part will be replaced, new 6 months ( PCB,LCD & Battery) and 3 months ( Other parts) warranty will be given.
4. Independently purchased accessories (USB cable, Charger and Earphones) will enjoy a 6 months warranty from the date of purchase.
Realme Service Warranty Policy (pdf)
DownloadAt Realme, quality assurance isn't just a process; it's a promise. We understand that when you choose a device from us, you're not just buying a product; you're investing in an experience. That's why we leave no stone unturned in ensuring that every Realme device that reaches your hands is a masterpiece of quality and innovation.
Stringent Testing, Impeccable Results:
Our quality assurance journey begins at the very inception of a product. Before any design goes into production, our team of experts meticulously analyzes every aspect, from the materials used to the manufacturing processes, to guarantee that only the finest components make it into your device. We leave nothing to chance.
Craftsmanship Beyond Compare:
Our commitment to quality extends to the craftsmanship of each device. We employ cutting-edge manufacturing techniques and employ skilled artisans who take pride in their work. The result? Devices that not only look and feel premium but also withstand the test of time, ensuring you enjoy your Realme device for years to come.
Rigorous Testing for Reliability:
Realme devices undergo rigorous testing under various conditions. From drop tests that simulate real-life accidents to temperature and humidity testing that ensures functionality in diverse environments, we go the extra mile to make sure your device can handle it all. We leave nothing to chance, so you have peace of mind.
Software You Can Trust:
Quality assurance isn't limited to the hardware alone. Our software is also subjected to intense scrutiny, with regular updates and security patches to keep your device running smoothly and securely. We believe in delivering not just a device but a continuously evolving experience.
Customer-Centric Approach:
We understand that quality isn't a one-time effort; it's an ongoing commitment. Our customer support team is dedicated to addressing your needs promptly and efficiently. Should you ever encounter an issue, we're here to assist you in every way possible, ensuring your Realme experience remains top-notch.
Realme - Your Trusted Partner:
When you choose a Realme device, you're choosing a brand that values quality above all else. Our dedication to quality assurance is unwavering, and our promise to you is simple: you'll receive a device that not only meets but exceeds your expectations. It's our way of saying thank you for trusting us with your technology needs.
In a world of endless choices, make the smart choice for quality, reliability, and innovation. Choose Realme, where quality isn't just a promise; it's a way of life. Experience the difference today.
Copyright © 2023 Realme in Singapore - All Rights Reserved.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.